AutomateNexus
/CASE STUDIES/

Insurance

Insurance Claims Processing Automation

Client: SecureLife Insurance

AutomateNexus' claims processing solution helps insurance companies streamline operations and improve customer satisfaction.

SERVICES

InsuranceClaims ProcessingOCRWorkflow Automation
21REDUCED AVERAGE CLAIM PROCESSI
87%DECREASED MANUAL DATA ENTRY BY
52%IMPROVED CLAIM ACCURACY BY
Insurance Claims Processing Automation

THE CHALLENGE

What SecureLife Insurance was facing

SecureLife was experiencing significant bottlenecks in their claims processing workflow, with manual document handling, verification steps, and approvals causing claim resolution delays and customer dissatisfaction.

Insurance challenge
Insurance context

AutomateNexus delivered a claims automation solution that has transformed our business. Claims that used to take weeks now process in days, with fewer errors and better visibility. Our customers and adjusters are both happier.

Linda Thompson, Claims Director, SecureLife Insurance

Solution implementation
Data dashboard

THE SOLUTION

How we solved it

We built an intelligent claims automation system that extracts information from submitted documents using OCR, validates claim details against policy rules, routes claims to appropriate adjusters, and provides customers with real-time status updates.

Reduced average claim processing time from 21 days to 3 days
Decreased manual data entry by 87%
Improved claim accuracy by 52%
Customer satisfaction scores increased by 38%

TECHNOLOGY STACK

UiPathMicrosoft Azure OCRElasticsearchPower AutomateAppianSalesforceTwilioDocuSign

OUR APPROACH

01

Document data extraction

02

Automated validation

03

Smart routing and approval

Ready to automate
your business?

Let's discuss how we can build a similar solution for your team.