Privacy Policy

Introduction

AutomateNexus LLC ("Company," "we," "us," or "our") is committed to protecting the privacy of our clients, website visitors, and all individuals whose personal data we may process in the course of providing our Services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, engage our services, or otherwise interact with us.

This Privacy Policy applies to all personal data processed by AutomateNexus LLC, whether collected through our website (automatenexus.com), through the delivery of our automation consulting and integration services, or through other business interactions. By accessing our website or engaging our Services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect information that you voluntarily provide to us when you interact with our website, request our services, or communicate with us. This includes:

• Contact information such as your name, email address, phone number, job title, and company name when you fill out contact forms, request consultations, or subscribe to our communications
• Account credentials if you create an account to access client portals or project management tools
• Business information including your company's technology stack, operational processes, pain points, and automation requirements shared during discovery sessions and consultations
• Payment and billing information including billing address, bank account details, and payment card information processed through our secure payment processors
• Communication records including emails, chat messages, meeting transcripts, and other correspondence related to project engagements
• Feedback and survey responses provided through satisfaction surveys, testimonials, or reviews

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity through cookies, analytics tools, and similar technologies:

• Device information including IP address, browser type and version, operating system, device type, screen resolution, and unique device identifiers
• Usage data including pages visited, time spent on pages, click patterns, scroll depth, referring URLs, and exit pages
• Location data derived from your IP address, including country, region, and city
• Performance data including page load times, errors encountered, and interaction metrics

Information from Service Delivery

In the course of providing our automation consulting and integration services, we may process additional categories of data:

• Client system data including API credentials, database schemas, workflow configurations, and integration specifications necessary to implement automation solutions
• Business process data including workflow documentation, standard operating procedures, and process metrics shared for analysis and optimization
• Employee data that may be included in client systems we access during integration work, such as names, email addresses, roles, and department information
• Transaction and operational data that flows through automated systems we build or maintain on behalf of clients

Information from Third-Party Sources

We may receive information about you from third-party sources, including:

• Business networking platforms such as LinkedIn when you connect with us or respond to our professional communications
• Referral partners who recommend our services and share basic contact information with your consent
• Public business directories and databases used for sales prospecting and market research
• Third-party analytics and advertising platforms that provide aggregated data about website visitors

Sensitive Information

We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, genetic or biometric data, health information, or sexual orientation. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it. In the course of providing services to healthcare or financial services clients, we may encounter sensitive data within client systems. Such data is processed solely under the client's instructions and in accordance with applicable data processing agreements.

How We Use Your Personal Data

We use the personal information we collect for the following purposes:

• To provide, maintain, and improve our automation consulting and integration services, including conducting discovery sessions, designing solutions, implementing automations, and providing ongoing support
• To communicate with you regarding project updates, deliverables, invoices, and service-related notifications
• To respond to your inquiries, provide customer support, and address your requests
• To process payments, manage billing, and maintain accurate financial records
• To send marketing communications, newsletters, industry insights, and promotional materials where you have opted in or where permitted by law
• To analyze website traffic, user behavior, and service performance to improve our offerings and user experience
• To protect our rights, prevent fraud, ensure security, and comply with legal obligations
• To conduct internal research, analytics, and business planning to develop new services and improve existing ones
• To administer contests, promotions, or surveys when applicable
• To comply with legal requirements, respond to legal process, and enforce our agreements

Legal Bases for Processing

We process your personal data based on one or more of the following legal grounds:

• Contract Performance: Processing necessary to perform a contract with you or to take steps at your request before entering into a contract, including delivering our consulting and automation services
• Legitimate Interests: Processing necessary for our legitimate business interests, such as marketing our services, improving our website, preventing fraud, and ensuring network security, provided these interests are not overridden by your rights
• Consent: Processing based on your explicit consent, such as receiving marketing communications or the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal
• Legal Obligation: Processing necessary to comply with applicable laws, regulations, or legal proceedings

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We share data with trusted third-party service providers who assist us in operating our business, including cloud hosting providers (AWS, Azure, GCP), payment processors, email service providers, analytics tools, and project management platforms. These providers are contractually obligated to use your data only for the purposes we specify and to maintain appropriate security measures
• Automation Platform Providers: In delivering our services, we may share necessary client data with automation platforms such as Zapier, Make, n8n, and Microsoft Power Automate as required to implement and maintain automated workflows
• Professional Advisors: We may share information with our attorneys, accountants, auditors, and insurance providers as necessary for professional advice and compliance
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy
• Legal Requirements: We may disclose your information when required by law, in response to valid legal process (such as a court order or subpoena), or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others
• With Your Consent: We may share your information for any other purpose with your explicit consent

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Specific retention periods include:

• Client project data: Retained for the duration of the client relationship plus seven (7) years after the conclusion of services for legal and compliance purposes
• Financial and billing records: Retained for seven (7) years in accordance with tax and accounting regulations
• Marketing contact information: Retained until you unsubscribe or request deletion, plus a suppression period of two (2) years to prevent re-contact
• Website analytics data: Retained for twenty-six (26) months from the date of collection
• Communication records: Retained for three (3) years after the last interaction unless required longer for legal purposes
• Job applicant data: Retained for two (2) years after the application decision unless otherwise required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit using TLS 1.2 or higher and encryption of sensitive data at rest using AES-256 or equivalent standards
• Access controls including role-based permissions, multi-factor authentication, and the principle of least privilege for all system access
• Regular security assessments, vulnerability scanning, and penetration testing of our systems and infrastructure
• Employee security awareness training and confidentiality agreements for all team members who handle personal data
• Incident response procedures to detect, investigate, and respond to potential data breaches in a timely manner
• Secure development practices including code review, dependency scanning, and security testing for automation solutions we deliver

International Data Transfers

AutomateNexus LLC is based in the United States. If you are accessing our website or services from outside the United States, please be aware that your data may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

For transfers of personal data from the European Economic Area (EEA), United Kingdom, or Switzerland to countries not deemed to provide an adequate level of data protection, we implement appropriate safeguards including Standard Contractual Clauses (SCCs) approved by the European Commission, data processing agreements with our service providers, and supplementary measures as necessary to ensure your data is protected in accordance with applicable data protection laws.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you
• Right to Rectification: You may request correction of inaccurate or incomplete personal data
• Right to Erasure: You may request deletion of your personal data, subject to certain legal exceptions
• Right to Restrict Processing: You may request that we limit the processing of your personal data in certain circumstances
• Right to Data Portability: You may request to receive your personal data in a structured, commonly used, machine-readable format
• Right to Object: You may object to the processing of your personal data for direct marketing or where processing is based on legitimate interests
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. The types of cookies we use include:

• Essential Cookies: Required for the basic functionality of our website, such as security, network management, and accessibility. These cookies cannot be disabled
• Analytics Cookies: Used to collect information about how visitors use our website, including pages visited, time spent, and navigation patterns. We use services such as Google Analytics to understand and improve our site performance
• Functional Cookies: Used to remember your preferences and settings, such as language selection or form submissions, to provide a more personalized experience
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements and measure the effectiveness of our marketing campaigns

Children's Privacy

Our website and services are not directed to individuals under the age of sixteen (16). We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by AutomateNexus LLC. This Privacy Policy does not apply to third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or content of third-party websites.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, providing additional notice such as email notification or a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: