AutomateNexus
/CASE STUDIES/

Plumbing

Plumbing Service Dispatch Automation for Regional Provider

Client: Reliable Plumbing Services

AutomateNexus' field service automation system helps plumbing companies optimize dispatching and service delivery.

SERVICES

PlumbingField ServiceDispatchInventory Management
37%INCREASED SERVICE CALLS COMPLE
3.2REDUCED AVERAGE RESPONSE TIME
25%DECREASED PARTS INVENTORY COST
Plumbing Service Dispatch Automation for Regional Provider

THE CHALLENGE

What Reliable Plumbing Services was facing

Reliable Plumbing was struggling with inefficient service dispatch, resulting in excessive technician drive times, missed appointments, and inadequate inventory management for service vehicles.

Plumbing challenge
Plumbing context

This automation system has revolutionized how we dispatch and manage our plumbing service calls. Our technicians are more productive, our customers are happier with faster response times, and we've eliminated the paperwork nightmares we used to deal with.

Robert Johnson, Owner, Reliable Plumbing Services

Solution implementation
Data dashboard

THE SOLUTION

How we solved it

We created a comprehensive field service automation system that optimizes technician routing based on location and expertise, provides real-time inventory tracking for service vehicles, and enables digital documentation of service calls with photos and notes.

Increased service calls completed per day by 37%
Reduced average response time from 3.2 hours to 1.4 hours
Decreased parts inventory costs by 25% through just-in-time stocking
Improved customer satisfaction scores from 4.1 to 4.8/5

TECHNOLOGY STACK

Mobile Service AppGPS TrackingInventory Management SystemCRM IntegrationDigital FormsRoute OptimizationCloud DatabasePayment Processing

OUR APPROACH

01

Smart dispatch algorithms

02

Mobile documentation

03

Inventory optimization

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