AutomateNexus
/CASE STUDIES/

Healthcare / Telehealth

Telehealth Patient Journey Automation

Client: VirtualCare Medical Group

AutomateNexus' telehealth automation system helps medical practices deliver better virtual care with less administrative overhead.

SERVICES

TelehealthPatient EngagementHealthcare ComplianceVirtual Care
62%INCREASED PATIENT ONBOARDING C
68%REDUCED NO-SHOW APPOINTMENTS B
35%IMPROVED PROVIDER UTILIZATION
Telehealth Patient Journey Automation

THE CHALLENGE

What VirtualCare Medical Group was facing

VirtualCare Medical Group was experiencing patient drop-off during the telehealth onboarding process, scheduling inefficiencies, and difficulties in managing follow-up care due to disconnected systems.

Healthcare / Telehealth challenge
Healthcare / Telehealth context

The telehealth automation system has transformed our virtual practice. Patient satisfaction has skyrocketed, and we're able to provide more care to more patients with the same team size due to the efficiency gains.

Dr. Samantha Wilson, Medical Director, VirtualCare Medical Group

Solution implementation
Data dashboard

THE SOLUTION

How we solved it

We developed a seamless telehealth automation system that streamlines patient onboarding, intelligently schedules follow-up appointments, automatically sends pre-appointment questionnaires, and facilitates secure record sharing between providers.

Increased patient onboarding completion rate from 62% to 94%
Reduced no-show appointments by 68%
Improved provider utilization by 35%
Decreased administrative time per patient by 12 minutes

TECHNOLOGY STACK

Electronic Health Record APIZoom APITwilion8nHIPAA-compliant StorageActivePiecesMake.comRetool

OUR APPROACH

01

Streamlined onboarding

02

Intelligent scheduling

03

Pre-appointment preparation

04

Secure record sharing

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